MINISTRY OF AGRICULTURE, LIVESTOCK & FISHERIES
CITIZEN SERVICE DELIVERY CHARTER
The Ministry is committed to providing efficient and environmental friendly services to ensure sustainable and prosperous Agriculture, Livestock and Fisheries sub-sectors.
| Serial No. | Service offered | Client requirement | Charges ( Ksh. ) | Timelines |
|---|---|---|---|---|
| 1. | Customer-care | |||
| (a) Visitors’ reception | Nil | Free l | Within three (3) minutes of arriva | |
| (b) Telephone calls | Nil | Free | Call to be picked by the 3rd ring | |
| (c ) Routine Correspondence | Nil | Free | Replied within seven (7) days from the date of receipt. | |
| (d) Technical correspondence | Nil | Free | Acknowledgement done immediately.Replied within Fourteen (14) days from the date of receipt of the enquiry. | |
| 2. | Issuance of Licenses, permits and certificates | Adherence to application conditions | Depending on the service | Within Fourteen ( 14) days |
| 3. | Provision of information on Agricultural Sector | Formal request | Free | A maximum of 3 days |
| 4. | Provision of Agricultural Sector information, education and communication. | Formal request | Free | A maximum of 7 days |
| 5. | Provision of information on training opportunities and procedures | Formal request | Free | Within one (1) month to the deadline of application |
| 6. | Issuance of course approval | Application | Free | Within one (1) month before commencement of the course |
| 7. | Provision of attachment/ internship and apprenticeship | Formal request | Free | One month from application date Within the first month of the quarter |
| 8. | Disbursement of AIE’S to stations | None | Free | To be ready within seven (7) days |
| 9. | Procurement of goods and services | Attach relevant documents | Free | Dependent on the nature of goods andservice as per procurement regulations |
| 10. | Regular Ministry website content update | Web visit and feedback | Free | Monthly |
| 11. | Development of policy legislations, guidelines for implementation ofagricultural sector programmes | On demand | Free | As need arises |
| 12. | Verification & recommendation of VAT and Custom Duty Exemptions (Waivers) | Formal request | Free | 2 days |
| 13. | Surveillance and management of pests and disease outbreaks | On thresh old levels | Free | One (1) week |
| 14. | HIV/AIDS, gender, environmental issues, Alcohol and Substance abuse. | On demand | Free | Within one (1) month |
| 15. | Packaging and linkingAgriculture Sector Stakeholders with information on research and other service providers | On demand | Free | One day to two months( within 60 days ) |